Frequently Asked QuestionsYou have a question about my services? Or about privacy or payments? Hopefully you'll find the answer below. If not,
contact me here.
ABOUT ME AND MY BUSINESSWhat is Jong Internet?Jong Internet is my business name. My office is located at Vädergatan 30, 382 38 Nybro, Sweden.Jong Internet is registered by Bolagsverket, Sundsvall, Sweden under the organization number 660401-8033, with VAT number SE660401803301. What is a Site Build It! Certified Webmaster?A webmaster who has proven to possess solid copywriting skills and strong HTML/graphic skills, has high ethical standards, focuses on customer success and has created keyword-focused, content-filled sites following the Site Build It! process.Certification is only possible for those who have had success with Site Build It! and is awarded by Site Build It's mother company SiteSell.com. At the present moment there are about 25 SBI! Certified Webmasters worldwide. Marc de Jong, owner of Jong Internet, is one of them. What is Site Build It!?The web site-building package that makes small businesses and home businesses succeed. Note that SiteSell recently decided to drop the name Site Build It! and only speak about SBI! However, the product is exactly the change. Click here to read more about SBI! and watch the SBI! TV.If I hire you, who will work on my site?I will - and “I” am Marc de Jong - supervise your order. I personally research your web site theme and lay the groundwork of your site. To complete your order and achieve the best possible web site for your wishes and needs, I work with a team of highly skilled designers, webmasters and writers. If you want to have a site in English, you can be sure the content will be written by a native speaker.Can I see samples of your work?Yes. Click here and see some of the sites I built for other clients.What is your professional background?For almost two decades I worked as a newspaper journalist and editor. I also published a non fiction book and a mystery novel.With the growing popularity of the internet I began to work for online media as a freelance journalist, and eventually started to build entire web sites. This emerged into a successful business on its own. In 2004 I gave up my newspaper work – except for the odd job now and then – and started The Site Builder Studio which laid the foundation of Jong Internet. SERVICESWhat are the services you provide?Click here for an overview.Is a Site Build It! subscription included in your services?No. You have to order SBI! separately.How long does it take you to work on my web site?It depends on the service you order, the complexity and the size, and on my workload.When you order a complete web site, such as the starter or deluxe package, I will indicate beforehand how long the job is likely to take. You will also know when I will be able to start. Separate webmaster services as those listed under “other SBI Certified Webmaster services” are usually performed within two weeks after payment. I will let you know in time if I expect a delay. I don’t have Site Build It! Can I still ask you to build my site?I work only with clients who own SBI!. The level of success they can achieve with SBI! is simply unmatched. It's the best way of getting happy, satisfied clients.Do you build English-language sites only?No, I can build sites in all Latin-character European languages. However, I only create content in English and Dutch, so for other languages you will have to provide the text.Also note there are certain limitations to creating an effective site map in languages other than English, because of a lack of reliable keyword tools in other languages. Nevertheless, Site Build It! has already proven to work well with sites in Spanish, German, Dutch, Icelandic and other languages. Do you translate web sites?I can translate web sites from English to Dutch, from Dutch to English, and from German to Dutch and English. Contact me to get a quote.PRIVACYAre my contact details safe with you?Your contact information, such as street address, phone number and e-mail address, will not be shared with third parties. I will only use your e-mail address to send you information about my services and my work on your site.What will you do with my business information?I will not disclose any information provided by you which can be regarded as trade secrets or is known to be confidential to any other person, unless you authorize me to do so.CONTACTHow can I contact you?The most convenient way is using one of the forms on this web site.I promise to get back to you within 24-48 hours. What's the benefit of e-mail communication?E-mail keeps my costs down and this is passed on to you through lower fees. E-mail allows me to fully concentrate on client sites without getting interrupted by a ringing phone.Besides, my clients live in many different time zones (from California to Australia) so speaking on the phone at a time we are both awake and functioning could be hard to organize. I take pride in good customer service so I try to answer questions by e-mail extensively. However, if there’s an emergency (for example, you don’t have an internet connection and need to contact me immediately) you can reach me at 0046 477 489 11. PAYMENTSHow can I pay for your services?The following applies to complete web site packages:Fees under $1,000 should be paid in advance. Fees between $1,000 and $2,000 are paid 50% at the start and the balance after completion of the template design phase (which is about halfway of smaller web site packages). Fees over $2,000 are paid one third at the start, one third after completion of the template design phase and the balance when 50% of the agreed number of pages have been finished and put online. Payments are possible with PayPal, Visa or MasterCard. Is it secure to pay you online?Payments are handled by PayPal, one of the leading payment processors on the net. PayPal uses state-of-the-art technology to protect your personal information and credit card details.Payments are handled by PayPal. They will e-mail you a receipt for each payment you make. This is your proof you paid for the service. I advise you to print and save this receipt for your records. Do you charge Value Added Tax?No, unless you are located in Sweden or are a private person elsewhere in the European Union.Can I pay by bank transfer?Clients who reside in the European Union may also pay by bank transfer. Contact me for my bank details.Can I send you a check?Checks sometimes get lost in the mail and take long to process, which may delay the work on your site. Therefore I prefer PayPal or credit card payments. However, if a check is the only option for you to pay for my services, you can use it, but please contact me beforehand.Can I pay in euro instead of US dollar?If you live in one of the euro countries you can pay in euro, if preferred. Please Contact me and you'll get a price based on the current euro-dollar exchange rates.I have received your invoice but have trouble paying you right now. What should I do?Contact me and we’ll sort it out.Please note that all unpaid balances shall accrue interest at the rate of 1.5% per month until fully paid. Can I get a refund?Well, this is not really a frequently asked question... In fact, no one ever asked me. Just in case: I give you a full refund on your request within 14 days of receiving the (first) payment for my service, under the condition that the service you asked for has not been completed by the time I receive your request. After 14 days, all sales are final.Write me if the answer to your question is not here!
Website & E-Business Development - Online Marketing Jong Internet, Vädergatan 30, 382 38 Nybro, Sweden Tax registration number SE660401803301 - Contact Me Here |